Can I custom design my new home?

Yes. Every homeowner has their own individual preferences and Shelter can accommodate these as long as the engineering department says we can build them!

Can I buy my Shelter home factory direct?

No. Shelter sells their homes through a network of independent retailers. There is a good reason for this because Shelter homes are delivered to sites from Vancouver Island to Ontario and from the US border into the Northern territories (even Alaska). Shelter relies on this network of retailers to provide the necessary service required to deliver the home and provide the first year warranty work that may be required. Additionally, retailers are familiar with the local building bylaws and can provide valuable information to the homeowner.

How long do I have to wait from the time I order my home until it is delivered?

If you choose a “stock” home from a retailer’s lot, this may happen within days. However, if you choose to factory order your home, the time will depend on how many homes are on order (backlogged) and the number of custom items in your home. The actual time to build your home would be about 2 weeks from the start of construction at the factory.

Where do I find out about Manufactured Home Communities?

Contact a retailer in your location. They are familiar with the communities in your area.

Can I place a modular home on my own building lot?

Usually yes. Occasionally there may be a building scheme in place that will allow only specific builders. Your Shelter retailer will be able to assist you.

What is the warranty on a Shelter home?

Shelter provides a one year manufacturer’s warranty that covers defects in materials and workmanship. Years two through ten is a structural warranty provided by Pacific Warranty in British Columbia and Progressive Warranty in all other areas except Alberta where the extended warranty is provided by the Retailer under the terms of the Alberta New Home Warranty Protection Act. These warranties cover the major structural components of your home. Additionally, the manufacturers of some items in the home provide their own warranty, eg. Appliances, hot water heater, furnace, shingles, etc., which may extend beyond the one year manufacturer’s warranty. Check with your local authorized Retailer for details.

Can I finance my SHELTER home?

Usually yes. Again, your Shelter retailer will be able to assist you.

What about energy efficiency?

Some energy efficient items are standard on Shelter including Low E/Argon windows and High Efficiency furnaces. Other energy efficient items can be added such as tankless hot water systems. All Shelter homes (except park models) have 2×6 exterior walls as a standard feature. All homes are further designed to meet or exceed the adopted energy standards for the homes destination. Most provinces have now adopted the energy code requirements found in section 9.36 of the National Building Code. This means your energy costs have never been more lower with greatly improved warmth in the winter and coolness in the summer.

Can a factory built home be placed on a basement or crawl space foundation?

Both manufactured and modular homes can be placed on a basement or crawl space. The specifications for doing so vary from region to region, but both are possible.  Foundation layout drawings can be provided to assist the retailer and setup crew.

Are Shelter homes affordable?

You will probably be pleasantly surprised at just how affordable a Shelter home can be.  Shelter retailers are pleased to provide not only pricing information, but also have brochures, information packages and often have show homes for viewing. Click here for a retailer near you.

I have an older manufactured home and am considering a new one. Can I trade my current home in?

Often times a Shelter retailer will take a trade in and discount the new home. Once again, contact a retailer in your area.

What kind of features can I get in a manufactured or modular home?

We specialize in factory-built homes, which include manufactured homes and modular homes. Shelter offers features you might not expect in factory-built housing, including numerous floor covering options, vaulted ceilings, entertainment centers, glamorous master bathrooms, state-of-the-art kitchens with stainless steel appliances, fireplaces, custom cabinetry, finished drywall, bay windows and porches just to name a few. Search through our homes with our Homes Filter to find your dream home and view our photo galleries to see examples of the features we offer.

Where can I tour one of your homes?

Our homes are set up at retail sales centers (dealers), Click here to find one.

What’s the difference between a manufactured home and a modular home?

First, our manufactured and modular homes are both built in the same quality-controlled factory environment. But the basic difference between the two is the building code to which they are constructed. Manufactured homes are built to comply with the CSA Z-240 Standard, while modular homes are built to the CSA A-277 Standard which essentially is the provincial building code where the home is to be located.

Can I take a tour of your manufacturing facility?

Yes, we currently offer factory tours by appointment only, but if you can’t make it in person, watch our online Factory Tour.